Privacy Policy

1. Introduction

Mulazim ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at mulazim.in and related services.

By using Mulazim, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Account Information: When you sign in via Google or phone number, we receive your name, email address, profile picture, and phone number.
• Chat Data: Questions you ask the AI assistant and the responses generated are stored to provide you with chat history and improve our service.
• Resume Data: If you use the Resume Builder, we store the resume information you provide (name, experience, education, skills).
• Community Data: Posts, replies, and votes you create on the community forum.
• Usage Data: We collect analytics data such as pages visited, features used, and question counts to improve the platform.
• Device Information: Browser type, operating system, and IP address for security and debugging purposes.

3. How We Use Your Data

Your data is used to:

• Provide and maintain the Mulazim platform and its features
• Process your questions through our AI system and deliver accurate responses
• Store your chat history so you can revisit previous conversations
• Manage your subscription and usage limits
• Send important service updates (we do not send marketing emails)
• Improve and optimize the platform experience

We do not sell, trade, or rent your personal information to third parties.

4. Cookies and Local Storage

Mulazim uses localStorage in your browser to store your authentication token (JWT). This keeps you logged in across sessions. We do not use tracking cookies or third-party advertising cookies.

Google Sign-In may set its own cookies as part of the authentication flow, governed by Google's privacy policy.

5. Payment Data

Subscription payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card number, CVV, or banking credentials on our servers. Razorpay handles all payment information securely.

We only store your subscription status, plan type, and transaction IDs for billing management.

6. Data Retention

• Chat History: Stored until you delete individual chats or your entire account.
• Resume Data: Stored until you delete it or request account deletion.
• Account Data: Retained as long as your account is active. Upon deletion request, all data is removed within 30 days.
• Community Posts: May be anonymized and retained even after account deletion to maintain forum integrity.

7. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure token-based authentication (JWT), and restricted database access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Services

We use the following third-party services:

• Google Sign-In: For authentication (governed by Google's Privacy Policy)
• Firebase: For phone number authentication
• Razorpay: For payment processing
• AI Models: Your questions are processed by AI models to generate responses; we do not share your personal identity with AI providers

9. Your Rights

You have the right to:

• Access and download your data
• Delete your chats and resume data at any time
• Request complete account deletion
• Opt out of any optional data collection

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of Mulazim after changes constitutes acceptance of the revised policy.